1. Information Collection, Use & Stewardship
Last Updated & Certified: October 14, 2024
At Verve Luxe Living, privacy is regarded not merely as an administrative obligation, but as an indispensable pillar of personal dignity. We collect personal details such as your full name, email address, phone number, and communication preferences strictly to provide our residential care consultations, private tour scheduling, and family stewardship services.
Personal information provided will be used exclusively to deliver requested care consultations, administrative updates, residency assessments, and direct communications regarding our services. We maintain strict physical, electronic, and procedural safeguards governing how resident health histories, biometric indicators, family engagement logs, and digital inquiry data are received, encrypted, and isolated.
2. SMS & Text Messaging Communications Consent
By submitting your contact information and providing a phone number, you explicitly consent to receive informational and promotional text messages from Verve Luxe Living. Message frequency varies based on client requests, tour scheduling, and account updates. Standard message and data rates may apply.
You can cancel SMS notifications at any time by texting STOP. For assistance, reply HELP or contact us directly at concierge@verveluxeliving.com or +1 (650)-66-VERVE.
No mobile phone information or opt-in consent will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. Data Protection & Confidentiality Safeguards
Protected Health Information (PHI)
Clinical evaluations, medication schedules, and dietary restrictions are restricted under state confidentiality statutes and aligned with HIPAA-level technical encryption safeguards.
Zero Commercial Exploitation
We never sell, rent, license, or monetize telephone records, mobile opt-in data, email communications, or visitor registries to marketing vendors, pharmaceutical consortia, or digital data aggregators.
Digital Session Data & Cookies
Our website uses strictly functional cookies to optimize screen contrast, font size scale memory, and secure portal sessions. Third-party ad trackers are permanently prohibited.
Family Portal Protection
Authorized family members access residency dashboards via two-factor biometric authentication with automatic timeout and access-ledger verification.
4. Data Retention & Inquiries Contact
In compliance with California Department of Social Services (CDSS) mandates, resident health files, assessment scorecards, and incident documentation are held securely for a minimum of seven (7) years following departure or transfer, after which certified hardware degaussing and cryptographic shredding are executed.
For inquiries concerning our privacy practices, SMS opt-out requests, or regulatory compliance, please contact our compliance desk at concierge@verveluxeliving.com, call +1 (650)-66-VERVE, or write to us at 2425 Alvarado Dr., Santa Clara, CA 95051. View our Terms of Service.